In this stress-filling economic time, we are all trying to get the best deals right? So, what is the man doing for you? I want more for less, NOW!
From crazy merchandising deals, to loyalty program benefits, to restaurant meal deals, everyone is catching the bargain wave. I understand this philosophy that people want more for less these days, but where does the line get drawn? I still want a quality product and good service no matter where I am and how much I am spending. The bottom line is I AM SPENDING. So if I am spending, wouldn't you think I should get excellent service, so I will continue spending? Not the case. I have had several experiences lately where I was spending money and received poor service or a poor product. I will not be going back.
Take advantage of this situation! Draw customers in with your wonderful deals. Then, make the experience a wonderful one, so they will come back. Eventually things will turn around, and don't you want those customers coming back when they do? I just don't understand getting bad service at a restaurant or while shopping. It is truly inexcusable anytime, and especially when every penny counts. True colors come out when people are pushed to their max. Maybe the company doesn't care. Well people do care, so step it up. It you don't your company/store/restaurant will be the next on the chopping block on the evening news.
I challenge you to be aware of the service you are receiving and decide if it is truly worthy of your hard earned money. If not, think twice.
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First of all, I love the fact that you have this amazing blog. Second, I completely agree! Not to mention the fact that in a time when there are so many people unemployed and actively looking for work, you'd think employees would be working hard to keep their jobs. Sadly, it seems to be the opposite. I am constantly reminded of the fact that all workers are disposable in this economy and it seems the only people who aren't getting it are the ones who should be disposed of. I hope that companies wake up to the fact that their employees represent their values and views on customer service and act accordingly before their demise becomes inevitable as well. HOLLA :)
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